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Client Services Manager - AGAT Laboratories

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AGAT Laboratories Jobs

Organization: AGAT Laboratories
Job Title:Client Services Manager
Category:Environmental Services
Deadline: 8/26/2012: Expired
Location:Edmonton, Alberta


AGAT Laboratories is a full-service laboratory with locations across Canada as well as internationally. We are the most diversified laboratory in Canada and our scientists are highly-skilled and specialized in the fields of biochemistry, chemistry, microbiology, geology, engineering and other specialty services. With a broad range of staff experience and state-of-the-art instrumentation, we provide cross-analytical solutions for the Environmental, Energy, Mining, Transportation, Industrial, Agri-food and Life Sciences sectors.



  • Provide prompt and complete responses to phone calls, e-mails, faxed requests from Clients and AGAT Branch Offices regarding: o Work in Progress o Analysis Required on Samples o Billing Information for LIMS o Collecting Samples. o Filling Customers orders o Ensuring Turn Around Time for Sample Analysis o Responses to the Client or Branch Office will be completed through Telephone, e-mail, or fax.
  • Coordination of "Rush" analysis into the respective Lab(s) through communication with to the Respective Lab Manager.
  • Provide internal and external communication or liaison between: o Client and Laboratory Operations o Laboratory Operations and Branch Offices o Laboratory Operations and Technical Service Representatives o Laboratory Operations and Logistical Control o The intention of all communications is to build rapport with the clients. All communications should be documented in electronic journal form.
  • Provide Data Management on LIMS Client Master Database. This includes the following operations: o Updating Client Master Files from or with information collected from the Branch o Offices, Technical Sales Representatives, and Clients. o Reviewing CMF Bids sent in from Branch Offices and Technical Service Representatives.
  • Provide reviews and reporting on the following Administration Operations: o Customer Service Reviews. o Review of Job Files for pricing discrepancies and credit.
  • Provide Project Management for assigned clients, which may include: o Scheduling for collecting samples and field data. o Logistics of getting samples to the lab. o Ensuring samples are run through the lab to meet target dates. o Providing Summary reports in the form of spreadsheets or documents. o Providing technical calculations and reports for submission to the client. o Overall, ensure full turnkey service.
  • Supervising of Client Services Team, Administration and Logistics
  • Mentoring of new employees
  • Assist Company Management as required.

  • Experience and Qualifications


  • Science diploma or degree
  • Proficient computer skills (Outlook and Microsoft Office)
  • Positive attitude and outlook
  • Excellent communication skills both verbal and written
  • Ability to work with minimal supervision
  • Ability to mentor others in the team
  • Excellent organization and time management skills
  • Attention to detail
  • Enjoy working with people
  • Knowledge of AGAT operations considered an asset

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