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Client Project Manager - AGAT Laboratories

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AGAT Laboratories Jobs

Organization: AGAT Laboratories
Job Title:Client Project Manager
Salary:tbd
Category:Call Center and Customer Service
Deadline: 8/26/2012: Expired
Location:Dartmouth, Nova Scotia

Overview

AGAT Laboratories is a full-service laboratory with locations across Canada as well as internationally. We are the most diversified laboratory in Canada and our scientists are highly-skilled and specialized in the fields of biochemistry, chemistry, microbiology, geology, engineering and other specialty services. With a broad range of staff experience and state-of-the-art instrumentation, we provide cross-analytical solutions for the Environmental, Energy, Mining, Transportation, Industrial, Agri-food and Life Sciences sectors.


Responsibilities

Description: Will be part of a team responsible for building and maintaining strong relationships with clients which may include:

  • Answering multiple technical questions in a timely fashion.
  • Ensure lab results are delivered in a timely fashion.
  • Ensure client special requests are fulfilled as per their specifications.
  • Ensuring all QC measures have been met before reports are presented to the client.
  • Proactively ensures overall satisfaction of client base including communication to management team as appropriate.
  • Research all client inquiries to complete resolution, enter corresponding orders/quotes with complete documented follow up.
  • Provide clear, concise and accurate information to operations as it pertains to client projects (including but not limited to rush and ongoing projects).
  • Report analytical results to clients within expected turnaround times (TAT's). If necessary, provide clear and concise instructions based on report findings.

  • Experience and Qualifications

    Qualifications:

  • Bachelor of Science degree.
  • Client Service experience/retail or restaurant service industry.
  • Interact with clients on a daily basis, helpful, good natured and friendly even under pressure.
  • Understanding the oil and gas industry
  • Fluent in English, both written and verbal
  • Good computer skills.
  • Must be organized and able to multi-task; can successfully deliver on multiple deadlines.
  • Must have excellent time-management skills.
  • Must be willing to work as part of a team.



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