System Technician - Eastlink

Overview

As Canada's largest, family owned and operated telecommunications company with operations in eight Canadian provinces and Bermuda, Eastlink provides residential, business and public sector customers with industry leading video entertainment and communications services. Thanks to our 1,700 employees across Canada, Eastlink has received platinum level recognition as one of Canada's Best Managed Companies. Eastlink is currently seeking a System Technician to join our team in Grande Prairie, AB. The successful candidate is required to reside in or be willing to re-locate to this management area. As a member of an experienced in-field technical team, the System Technician will be responsible providing superior customer service to our customers through the identification, troubleshooting and correction of service problems in the outside plant for both forward and return path. This will include any faults found from the mainline through to the customer's premises, which would impair the operation of Eastlink's services. Eastlink provides in-house technical, safety and service training which will increase with experience to ensure our Technicians are set up for success.

Experience and Qualifications

The ideal candidate is a professional, customer orientated individual who has strong problem solving skills, technical aptitude and enjoys working in a fast paced customer facing work environment. Qualifications: Graduation from a recognized Electronics program or equivalent experience; Customer service experience; Industry repair and maintenance experience is an asset; NCTI or SCTE training is considered an asset; Ability to work rotating shifts, including nights and weekends, holidays and emergency situations; Ability to work in inclement weather conditions (including snow, rain & cold); Ability to work safely aloft from a ladder, pole gaffs, or bucket truck near energized equipment and/or power lines; Ability to manually lift, push and pull up to 90 lbs; Ability to kneel, crouch and work above shoulders on occasion; Valid driver's license with satisfactory driving record (drivers abstract will be requested); Satisfactory criminal background check. Eastlink is focused on creating an environment which promotes individual growth and career satisfaction. Creativity, entrepreneurial spirit and innovation drive us. We're looking for people who have the passion for our business, our values and want to go above and beyond for our customers every day. Dedicated to representing all of the customers we serve, we embrace diversity throughout all levels of the organization and encourage members of equity groups to self identify during the application process.