Customer Service Representative - General Fasteners and Packaging

Overview

We are looking for a Customer Service Agent to deliver and maintain high service levels to our clients. Receiving customer orders both electronically and by telephone with a smile and a can do attitude. Entering customer orders accurately and in a timely manner. Developing a strong working relationship with staff and customers ... exhibiting a can do attitude. Deal with customers in a prompt and courteous manner. Give 100% customer satisfaction 100 % of the time. Be a support hero by investigating and resolving all customer issues creating a customer feedback culture. Pay for this position will be based on experience combined with a benefit

Responsibilities

read, interpret and understand order information. Minimal supervision in a fast paced environment. You understand the importance of meeting customer demands by creating a fanatical customer culture. Computer skills, knowledge of AS400 would be an asset. Excellent communications skills are required

Experience and Qualifications

Computer skills, knowledge of AS400 would be an asset. Excellent communications skills are required. Ability to interview Customers to un-cover wants and needs. Customer focus related industries. Any Industry where "the Customer Comes First"